CUSTOMER SUPPORT
On-Site Inspections
Southern Management realizes client satisfaction is tantamount to success, therefore we have a department specifically designed to provide detailed customer service and quality assurance. We periodically perform personal, on-site inspections to address your needs and concerns…to ensure above-standard results from our team members. Effective communication and measuring tools keep our services on track and allow us to implement preventive and corrective measures quickly and efficiently.
Quality Surveys
One of the best ways to measure our performance is through surveying our clients and employees. With our concise Customer Satisfaction Surveys, we track successes, complaints and suggestions. These measures are tracked and analyzed on a regular basis and the results are shared with our employees, our management staff, and your representatives. A thorough and concise tracking and reporting system is in place to ensure a timely response to any concerns you may have. You’ll receive follow-up from our quality assurance staff and local management . . . we aren’t satisfied until you are!
Service Commitment
We are there when you need us. Whether it’s a service issue, contract concern or a product or chemical question, our team is available 24 hours a day, 7 days a week. Southern Management understands the importance of timely response and availability. We always provide you with contact names and telephone numbers; and with 19 district locations, there’s always a local team to serve you. Communication is a key element of our success, so we are equipped with cell phones, pagers, two-way radios, and wireless email.
We pride ourselves on our personal, face-to-face approach. For us there is meaning behind calling us “Your Partner in Service”. Each account is overseen by a qualified management team - always available to address your concerns. The proven combination of our quality assurance department and the personal attention from local management equals contented customers with shining service.
Southern Management has proven our ability for rapid, emergency response. From a natural disaster to a chemical spill, we understand time is critical and we’re there with a crew to help bring your life and business back to normal. For example, when Hurricane Ivan struck the Gulf Coast of Florida in 2004, our response team went into action. We assimilated a knowledgeable, efficient cleanup crew to our client locations in hours . . . not days. You simply can’t put a price on peace of mind.
